Terms of Service

Placer GmbH, Kollwitzstraße 76, 10435 Berlin, Germany, registered at Amtsgericht Charlottenburg under HRB 291721 B (Placer, we, us), operates the website placertravel.com and the booking service offered on it (the Platform).

These terms govern your use of the Platform and any booking you make through it. They apply in the version current at the time of your booking. We may amend them for future bookings; the version you accepted at checkout continues to apply to that booking.

Placer is an intermediary. When you book through the Platform, the accommodation contract is concluded between you and the property, in the property's name and for its account. Placer does not become a party to that contract and does not itself provide accommodation.

Placer is not a tour operator and does not assemble package travel within the meaning of section 651a of the German Civil Code. We arrange accommodation only.

The property has authorised us to collect payment on its behalf. This has one consequence that matters to you: payment to Placer discharges your payment obligation towards the property. If the property later claims the same amount, that is a matter between the property and us, not between the property and you.

What we are responsible for is the Platform itself, the accuracy of our own descriptions, the booking process, the handling of your payment and your refund, and our support during and after your stay. What the property is responsible for is the stay.

To book, you must be at least 18 and have legal capacity to enter into contracts. You agree to provide accurate information and to use the Platform for personal, non-commercial purposes.

If you book for other guests, you confirm that you are authorised to act for them, that you have informed them of the applicable conditions, and that you are responsible for payment and for any changes or cancellation.

You may not scrape the Platform, circumvent access restrictions, place unreasonable load on it, or reproduce its content commercially without our written consent.

Instant booking. You select a property, dates and a rate; you enter the required details; you review a summary showing the property, the dates, the total price and the cancellation policy; you complete the booking by clicking the button marked Book now - payment obligation. Before that click you can correct your entries at any time. A contract with the property comes into existence when we send you the booking confirmation by email on the property's behalf.

On request. For some properties your submission is a booking request, not a booking. We forward it to the property and confirm within 24 hours whether it is accepted. No contract exists and no payment is taken until we send that confirmation. If the property declines, any authorisation on your payment method is released.

Keep the confirmation: it is your proof of booking and you may be asked for it on arrival. If you do not receive it, contact us - an unconfirmed booking is not a booking.

Contract language. Bookings can be concluded in English only.

Storage of the contract text. We store the details of your booking together with the terms applicable at the time you booked. You receive them with your confirmation email, and they remain available to you in your Placer account. We do not otherwise make the contract text publicly accessible.

Codes of conduct. We have not submitted ourselves to any code of conduct within the meaning of Article 246c number 5 EGBGB.

The price shown is the total price for the stay, including VAT and any service charges. Where a property is subject to a local tourist or city tax that is payable on site, we state the amount separately before you book; it is not included in the total and is paid at the property.

Prices can change until you book. Your confirmed booking is not affected by later price changes. If a price was obviously incorrect and you could reasonably have recognised the error, we may ask you to confirm the corrected price or cancel the booking free of charge; we will not simply charge you the higher amount.

Payment is processed by Stripe Payments Europe, Ltd. as our payment service provider. We accept the payment methods displayed at checkout. When you are charged depends on the rate you choose, and we show it at checkout before you book:

By booking a flexible rate you authorise us to charge that amount on that date on the property's behalf. You may cancel free of charge at any time before it. If the charge fails, we will tell you and give you 48 hours to provide a working payment method; after that the property's cancellation terms apply to the booking.

Your bank may charge fees for foreign currency or cross-border transactions. Those are between you and your bank.

The cancellation policy of the property applies. It is shown before you book and repeated in your confirmation. Cancel or change your booking through us, not directly with the property, because we hold the payment and can only refund what we know about.

Refunds are made to the original payment method, without undue delay and at the latest within 14 days of us confirming the cancellation.

If you cancel outside a free cancellation window, do not show up, or leave early, the property's terms determine what is charged. We will always tell you the amount before it is taken where a charge is still outstanding.

If the property cancels your booking, we will refund everything you have paid and help you find an alternative. Your statutory claims against the property remain unaffected.

There is no statutory right of withdrawal for accommodation services provided for a specific date or period (section 312g paragraph 2 number 9 of the German Civil Code). Your contractual cancellation rights under clause 8 apply instead, and they are usually more generous.

Please observe the property's house rules, treat the accommodation with care, and report damage on site. Any extras you use at the property are settled directly with it.

If something is wrong with your stay, tell the property first - most things can only be fixed on site and only while you are there. Tell us at the same time. We will take it up with the property on your behalf and, where the fault lies with something we promised, put it right ourselves.

We are liable without limitation for damage arising from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act, and where we have given a guarantee.

In cases of slight negligence we are liable only for breach of an obligation whose fulfilment is essential to the proper performance of the contract and on which you may routinely rely, and in that case only for foreseeable damage typical of this type of contract. Any further liability is excluded.

Because the accommodation contract is concluded with the property, we are not liable for the property's performance. We are liable for our own selection, for the accuracy of the information we ourselves publish, and for the correct handling of your booking, payment and refund.

Property descriptions, photographs and availability are partly supplied by the properties. We check what we publish and correct errors as soon as we learn of them; please tell us if you spot one.

Properties on Placer are selected editorially. We do not accept payment for inclusion, and the order in which properties appear is not influenced by the commission we earn.

If you submit a review or other content, you confirm you hold the necessary rights and that it is truthful, based on an actual stay, and free of unlawful or offensive material. You grant us a non-exclusive, royalty-free right to display it on the Platform and in related communications. We may remove content that breaches these terms.

The Platform, its editorial content, photography, guides and the Placer name and marks belong to us or to our licensors and photographers. You may use the Platform for its intended purpose; you may not reproduce, redistribute or commercially exploit its content without our written permission.

Write to us at support@placertravel.com or Placer GmbH, Kollwitzstraße 76, 10435 Berlin, Germany. Please include your booking reference. We aim to respond within five business days. For complaints after a stay, contact us within 30 days so we can still take the matter up with the property.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of section 36 of the German Consumer Dispute Resolution Act.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in another EU or EEA state, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence.

If any provision of these terms is or becomes invalid, the remainder stays in force.

Last updated: 14 September 2026.