FAQs

Pick your dates and a room on the hotel's page and book there. With some houses the booking is confirmed straight away. With others it is a request: the hotel confirms it first, and nothing is charged before they do. You will see which of the two applies before you enter any details.

That depends on the rate you choose. A non-refundable rate is paid in full when you book. A flexible rate costs nothing on the day you book — we keep your card on file and charge it on the day the free cancellation period ends, so you only pay when the booking becomes binding.

Payments run through Stripe. Your card details go straight to them; we never see or store the number.

Yes. Enter the name of the person staying in the booking and pay with your own card. Send the confirmation on to them, or ask us to.

There is a message field in the booking. Everything you write there reaches the hotel. We pass requests on and most houses try hard to meet them, but we cannot promise a specific room.

Use the cancellation link in your confirmation email. You will be asked for the booking reference and the email address you booked with, and you see what it costs before you confirm. Cancel before the deadline on a flexible rate and nothing is charged at all.

Each house sets its own deadline. It is shown on the room before you book and repeated in your confirmation. Non-refundable rates are, as the name says, not refundable — they are cheaper for exactly that reason.

The refund goes back to the card you paid with. Stripe usually posts it within a few working days, depending on your bank.

Write to support@placertravel.com with your booking reference. We ask the hotel and come back to you. Whether a change is possible is the house's decision, not ours.

It is free, and every booking gives it to you automatically. There is nothing to sign up for and no password to remember.

Either with Google, or with a magic link we send to your email address. The verified email address is the key — use the one you booked with and your trips are there.

Our regional guides in full, your bookings in one place, and a person to ask when you are planning.

Yes. The newsletter is a switch in your account and you can turn it off again at any time.

We look for independent, design-led houses in Europe with an owner behind them and a point of view — places that stay true to themselves rather than to a category. The list is deliberately short.

No. A house cannot buy its way onto placer. We earn a commission on the bookings we send, and that is the only money that moves between us.

A few houses prefer to confirm every booking themselves. With those, your booking goes to them as a request first and no money is taken until they say yes.

Write to support@placertravel.com and a person will answer you.